📞 Sales & Support
Contact Shiips — we’re here to help
For pricing, onboarding, technical integrations, or operational support, reach out and we’ll connect you with the right team. Our sales specialists provide tailored quotes, while onboarding and operations coordinate setup, documentation review, and lane assessments. For urgent shipment issues, our operations desk provides prioritized handling with clear escalation paths. Use the form to request a quote or message our support team. Provide shipment details when possible and we’ll respond with recommended routing options, estimated lead times, and next steps to get your freight moving.
How to reach us
Shiips supports customers through a combination of digital tools and dedicated people. For new business inquiries, our sales team evaluates routing, pricing, and service-level expectations, then prepares detailed proposals that include estimated transit times and landed cost considerations. Existing customers can reach their account manager directly for lane changes, exceptions, or reporting requests. For technical integrations, our engineering and integration specialists provide API documentation and implementation support. For urgent operational issues outside normal business hours, the operations desk follows escalation protocols to notify local partners, carriers, and brokers as needed to minimize disruption. When contacting us, having shipment identifiers, commodity descriptions, and relevant documents ready helps us provide faster and more accurate responses. We aim to reply to all inquiries within one business day and prioritize urgent shipment issues for immediate attention.
Support & response expectations
Our support model focuses on proactive communication and fast resolution. Standard inquiries are handled during business hours with a targeted one-business-day response time. For shipment exceptions and urgent operational matters, our operations team uses predefined escalation lists and partner contacts to secure quick remedial actions. Customers on managed plans receive SLA-backed response windows and increased operational visibility. Our systems generate automated milestone alerts, and our teams monitor critical lanes to surface issues earlier. We track and publish operational metrics with customers during periodic reviews to ensure continuous improvement and alignment with service goals. If you require 24/7 coverage for critical lanes, ask our sales team about premium operational support options that include dedicated on-call coordinators and priority handling across chosen corridors.