Privacy Policy

Information we collect

Shiips collects several categories of personal data to provide logistics services and operate our website. Contact and account data includes name, work email, phone number, company, billing and shipping addresses, and job title. Transactional data includes booking details, shipment identifiers, carrier information, payment or invoicing data, and proof of delivery. Technical and usage data includes IP address, user agent, device identifiers, and pages visited. We may also collect communications and support logs when you contact us, and recruitment data from job applicants. When processing sensitive information for regulatory needs such as customs declarations, we limit access and retain records only as required by law. We collect data directly from you, from your agents or partners, and from service providers such as carriers, customs brokers, and payment processors.

How we use personal data

We use personal data to deliver logistics services, manage bookings, process payments, and ensure compliance with customs and trade regulations. Personal data supports operational functions including scheduling, carrier coordination, and claims handling. We use contact details to send transactional notices, shipment milestones, and support responses. Technical and usage data is used to maintain and secure our website, detect abuse, and improve user experience. Aggregated and anonymized data may be used for reporting, benchmarking, and service optimization. Where lawful, we may use data for legitimate business interests such as fraud prevention, dispute resolution, and improving our products. We process data only for specified purposes and implement measures to limit access and minimize data usage to what is necessary for the purpose.

Cookies and tracking

Our website uses cookies and similar technologies for essential functionality, performance, and analytics. Essential cookies enable features such as secure login, session management, and form submissions. Performance cookies help us understand site usage and improve page load times. We may use third-party analytics providers to analyze traffic patterns and feature adoption in an aggregated manner. The cookie consent control is visible on every page and can be accepted or rejected. If you reject analytics cookies, we will still set strictly necessary cookies but we will not store analytics identifiers. Advertising-related cookies are not used for targeted advertising across third-party networks by default. For more information about the cookies we use and how to manage preferences, use the cookie control or contact our privacy team.

Data sharing and third parties

To provide logistics services we share personal data with service providers that perform functions on our behalf. These include carriers, customs brokers, payment processors, warehousing and fulfillment partners, and technology vendors. We require partners to protect personal data and limit use to contracted purposes. We may disclose personal data to comply with legal obligations, respond to lawful requests from authorities, or to protect the rights, property, or safety of Shiips or others. In certain cases we transfer data across borders to execute shipments and arrange customs clearance. For transfers outside the United States we apply appropriate safeguards such as standard contractual clauses when required by law. We do not sell personal data. Where we use subprocessors, we maintain contracts that require confidentiality and adequate security measures.

Security and retention

Shiips maintains administrative, technical, and physical safeguards to protect personal data. We use encryption in transit and at rest for sensitive information, access controls, and periodic security reviews. Access to personal data is limited to staff and partners who need it to perform their duties. We have incident response procedures and will notify affected individuals and regulators if a breach creates a significant risk. Retention periods depend on the type of data and legal or operational requirements. For example, transactional records such as customs declarations and proof of delivery are retained to meet regulatory obligations and audit requirements. We regularly review retention schedules to remove data that is no longer necessary for business or legal reasons.

Your rights and choices

Depending on your jurisdiction you may have rights to access, correct, or delete personal data, and the right to restrict or object to processing in certain circumstances. You may also have the right to receive a copy of your data in a portable format. To exercise these rights, contact our privacy team at the address below. We will verify requests to protect personal data from unauthorized disclosure. If you are located in a region with a supervisory authority you may have the right to lodge a complaint with that authority. For cookie choices use the cookie control or your browser settings to limit tracking. Where processing is based on consent you may withdraw consent at any time without affecting processing that occurred before withdrawal.

Contact and controller information

Data controller: Shiips Logistics Ltd, 450 Market St, Suite 1200, San Francisco, CA 94105, United States. For privacy inquiries, data subject requests, or questions about this policy contact: [email protected] or call +1 (415) 555-0199. We aim to respond to requests within a reasonable timeframe and in accordance with applicable law. If you are dissatisfied with our response you may pursue remedies available under local law, including contacting a supervisory authority where applicable.

This Privacy Policy is effective as of January 1, 2026. We may update it to reflect changes in our operations or legal requirements. Material changes will be posted on this page with an updated effective date.