Comprehensive modal services
Shiips' modal services are built to match real operational needs and commercial objectives. Ocean freight options include full container loads and less-than-container shipments across major trades with consolidation programs and carrier selection designed to balance cost and lead time. Air freight services span standard air cargo and express charters for time-critical goods, with customs pre-clearance and door-to-door handling for rapid launches. Cross-border trucking provides drayage, regional linehaul, and final-mile pickup with local partners vetted for compliance and service levels. Warehousing and fulfillment services include inventory management, pick-and-pack, returns handling, and integration with popular e-commerce platforms. For each modality we provide documentation review, insurance options, and customs advisory to reduce delays. Shipments that require special handling, temperature control, or hazardous goods are covered by trained specialists and documented processes yielding audit-ready records and safer transit. Pricing transparency, multi-carrier comparisons, and clear SLA definitions ensure customers choose the best option for value and reliability.
Technology, visibility, and integrations
Shiips invests in integrations and visibility so operational teams spend less time chasing status and more time solving exceptions. Our platform connects to carrier APIs for live status, ETA predictions, and proof-of-delivery capture. Customers can integrate via secure APIs or file-based interfaces depending on system maturity. Tracking dashboards provide milestone timelines, exception alerts, and downloadable paperwork for audits. Reporting tools surface carrier performance, landed cost breakdowns, and emissions estimates to support procurement and sustainability goals. We support single-sign-on, role-based access controls, and encrypted transmission to keep data secure while enabling collaboration across procurement, operations, and finance teams. Implementation teams help map data flows and automate routine tasks such as customs filings or invoicing reconciliations, reducing manual touchpoints and improving consistency across shipments.
Operations support and value-added services
Shiips couples its platform with experienced operations teams to deliver reliable execution. Onboarding specialists review paperwork and commodity controls to reduce customs delays. Dedicated account and operations managers coordinate multi-leg moves and escalate exceptions rapidly. Value-added services include kitting, labeling, inspection, temperature monitoring, and customs consultancy for complex tariff classifications. For regulated commodities we provide compliance workflows and secure handling protocols that meet local and international standards. Our customer success function runs performance reviews and continuous improvement initiatives, focusing on reducing dwell times, improving fill rates, and optimizing carrier mixes to lower total landed costs. With clear escalation matrices and 24/7 operational coverage for critical lanes, Shiips ensures commercial commitments are supported by practical execution capabilities and transparent performance metrics for continuous improvement.